I’m William. I Help Service Businesses Operate with Clarity.
With nearly 20 years of progressive operations and customer experience expertise, I’ve spent my career translating complex business needs into efficient, actionable solutions — doing BA-level work long before I had the formal title to match”:
I’ve worked across financial services, travel, retail, and more — with employers including Foresters Financial, American Express Global Business Travel, and Walmart Canada. I hold a Certified Scrum Master designation, TICO certification, and BA-focused training through The Career Accelerators.
How I Actually Work With You
Every engagement starts with a conversation — not a proposal. I ask a lot of questions before I recommend anything because the right solution depends entirely on your specific situation, your team, and where you are in your business right now.
I’m not here to hand you a generic framework and walk away. I stay involved until the work is done and you actually understand what changed and why. Most of my clients tell me the biggest value isn’t the deliverable — it’s finally having someone who can see their business clearly and tell them the truth about what needs to change.
If that sounds like what you’ve been looking for, let’s talk.
